Shipping policy

Last Updated: 01/08/2026

Thank you for shopping with HMY Customs. This Shipping Policy explains how and when your order will be processed, dispatched and delivered.


Shipping Destinations

We currently ship within the United Kingdom only, including:

  • England
  • Scotland
  • Wales
  • Northern Ireland
  • Isle of Wight
  • Isle of Man

We do not currently offer international shipping. We may expand our shipping destinations in the future, and any updates will be reflected in this policy.

Shipping Costs

  • Standard UK Delivery: £4.99 per order
  • Free Standard Delivery: Available on all orders over £99

Shipping costs are displayed during checkout before payment is completed.


Order Processing

Orders are typically processed and dispatched within 3–7 working days.

Orders are processed during normal business hours, Monday to Friday (excluding UK public holidays).

During busy periods, product launches or promotional events, dispatch times may be slightly longer. If this occurs, we will do our best to keep you informed.


Delivery

Once your order has been dispatched, it will be sent using a 48-hour delivery service.

While most deliveries arrive within the expected timeframe, delivery dates are estimates only and cannot be guaranteed. Delays may occasionally occur due to factors outside of our control, including adverse weather conditions, courier delays or peak trading periods.


Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Delivery Partner: [Please insert your courier (e.g. Royal Mail Tracked 48, DPD, Evri, etc.)]


Delivery Address

Please ensure that your delivery address is accurate before placing your order.

We cannot accept responsibility for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery information provided at checkout.


Failed Deliveries

If a delivery cannot be completed because nobody is available to receive it, the courier may:

  • Leave the parcel in a safe place where appropriate;
  • Attempt a redelivery; or
  • Deliver it to a local collection point.

Please follow the instructions provided by the delivery partner.

Additional delivery charges may apply where parcels are returned to us due to an incorrect address or failure to collect the parcel.


Lost or Delayed Parcels

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We will work with our delivery partner to investigate the shipment.

Where a parcel is confirmed as lost in transit, we will arrange either:

  • A replacement item (subject to stock availability); or
  • A full refund.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and, where possible, include photographs of:

  • The packaging
  • The shipping label
  • The damaged item(s)

This allows us to resolve the issue as quickly as possible.


Contact Us

If you have any questions regarding shipping or your order, please contact us:

HMY CC LIMITED
41-45 Richmond Terrace, Carmarthen, United Kingdom, SA31 1HG

Email: info@hmycustoms.co.uk