Privacy policy
Effective Date:
01/08/2026
Who We Are
HMY ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly.
If you have any questions about this Privacy Policy, please contact us at:
Email: info@hmycustoms.co.uk
Website: www.hmycustoms.co.uk
Information We Collect
When you use our website, place an order, or contact us, we may collect:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Payment information (processed securely by our payment provider. We do not store card details.)
- Order history
- Communications with us
- Website usage data collected through cookies and analytics
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products
- Provide customer support
- Process refunds and exchanges
- Improve our website and customer experience
- Send order updates
- Send marketing emails where you have opted in
- Prevent fraud and maintain website security
Legal Basis for Processing
We process your personal information where necessary to:
- Fulfil a contract with you
- Comply with legal obligations
- Protect our legitimate business interests
- Where you have given consent, such as marketing communications
Marketing
If you subscribe to our mailing list, we may send you updates about new products, launches, offers and events.
You can unsubscribe at any time using the link in any email or by contacting us.
Cookies
Our website uses cookies to:
- Remember your preferences
- Improve website performance
- Analyse visitor behaviour
- Support shopping basket functionality
- Deliver relevant marketing where applicable
You can manage cookie preferences through your browser settings.
Sharing Your Information
We only share your information where necessary with trusted providers, including:
- Payment processors
- Delivery and courier companies
- Website hosting providers
- Analytics providers
- Marketing platforms
We never sell your personal information.
Data Security
We use appropriate technical and organisational measures to keep your information secure. While no online system is completely secure, we work to protect your data from unauthorised access, loss or misuse.
Data Retention
We keep personal information only for as long as necessary to fulfil orders, comply with legal obligations and resolve disputes.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
To exercise these rights, please contact us using the details above.
Third Party Links
Our website may contain links to third party websites. We are not responsible for their privacy practices or content.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
Contact
If you have any questions regarding this Privacy Policy, please contact:
Email: hello@hmycustoms.co.uk